Below are a few pointers towards resolving issues when using the Academy website. If none of these are helpful, please use the Helpdesk form
I get an error when I try to login
If the system is not accepting your password, don't try to login too many times as you will be locked out.
Please try resetting your password.
If you continue experiencing problems, please use the Helpdesk form to reach the technical team.
I didn't receive my password/I keep being asked for a password
You should have received a welcome email with the option to do a one-time login and set a password. Please check your junk mail folder
Please add firstname.lastname@example.org as a contact or whitelist it.
Try resetting your password.
If you get a message "....is not recognized as a username or an email address", you may have misspelt your username/email. If not, please use the Helpdesk form to reach the technical team.
I am locked out of the Academy site.
Please use the Helpdesk form.